Adding a new Client to Rewst

Below are some of the common questions/issues that automators have when using the Rewst platform

Adding a new Client to Rewst

Error Message:

How do I add a new client into Rewst after the onboarding stage?

Resolution:

Adding a client into Rewst is currently the most manual asepct of using Rewst. There are a few moving parts that have to be done in order to make sure everything works correctly. We will outline these below.

Step One

The first part of adding a client is to actually create them within Rewst itself.

The easiest way to do this, is adding them via the Microsoft CSP Integration.

Navigate on the left navigation menu to Configuration > Integrations > Microsoft CSP

You will see a list of your clients on the left and can filter using the options across the top.

On the right, you will see the empty dropdown as per the image above.

You will be asked to enter a name. Note this is the name of the organisation within Rewst, we recommend you match this with the company in the PSA to make it identifiable quicker.

**Press the green + icon to the right of the dropdown**

Once you click Submit, the dropdown will auto-fill with the client you created.

Step Two

The second step is matching the organisation you created to the various companies in your other platforms, such as your PSA and RMM.

Navigate on the left navigation menu to Configuration > Integrations and click through each installed integration (shown at the top).

On the right hand side, you will see an empty dropdown for the org you made. You can either:

1. Click "Suggest Matches" which will attempt to fuzzy match the org name. Make any necessary changes and then click Save Mappings.
2. Manually work through each empty dropdown and select the relevant company in the integration. Click Save Mappings.

Once you have done this for each integration, you are arguably "done" and can start building workflows for those clients. There is however some additional work to do if you are adding clients to existing workflows or forms, such as the New User Onboarding workflow.

Step Three (Optional)

This is an optional step as it is only relevant if you have existing workflows, forms or triggers that are already configured.

This is the bit where most people slip up, because it's usually the ROC team that do this initially during the onboarding phase.

When working with forms that pull data from various integrations (such as department within the New User workflow), you have to add the new client onto the trigger on the workflow, for it to work successfully.

Within your workflow list, by going to Automations > Workflows you can filter all workflows by "Option Generators". You'll have roughly 10 of these show up, similar to the below image.

The easiest way to then work through these is by holding Ctrl + Left Clicking the names of each, which will open a new tab for each.

On each of these workflows, you can then click the cog on the top for the trigger and click the dropdown for "Organisation" - tick the new org you have created and press Submit.

Note you can learn more about triggers here

Step Four (Optional)

This is an optional step as it is only relevant if you have existing workflows, forms or triggers that are already configured. If you have had to do Step 3, then the chances are you will also need to do this step too.

You will likely be used to going to a workflow and clicking the "View Form URLs" button on the trigger. You will notice that your new org does not have a URL here yet.

Note that if you aren't sure and have finished onboarding, it's likely these two workflows:

1. [Rewst Master v2] Client: New Employee
2. [Rewst Master v2] Get and Set ORG Variables

This is similar to the above step where on that trigger, you must add that org by ticking them in the dropdown and pressing submit.

When you go back into that trigger, you will see the URLs for that new org.

Step Five (Recommended)

This is a recommended step for any new client and includes setting up ORG Variables for the client. You should be familiar with this process from your ROC member discussing it with you.

Navigate to Automations > Workflows > [Rewst Master v2] Get and Set ORG Variables

Click the Trigger > View Form URLs and click the one for the new client you have filled in.

tip

Remember that ORG Variables inherit from the top level, so the only things you have to fill in here and things that are DIFFERENT to your MSP. See recommended fields below

Our recommended fields to fill in are:

1. Primary Identity Provider
2. Username Format
3. Preferred Domain Controller (only a required field if using Ninja right now)
4. Preferred ADConnect Server (required if using ADConnect)

Rewst Support

If you do need any further assistance, would like further clarification or believe there is a mistake on this page then please reach out to our VP of Customer Experience ashley@rewst.io, or the King of the ROC adam@rewst.io

If you'd like to add or make any changes to the rewst.help, you can reach out to the ROC team with the markdown content.

Please note that if you need any help or have questions, you can review the FAQ or Common Issues pages.

Otherwise, feel to reach out on the following channels:

• Slack - Reach out to your sales contact to get an invite to our slack platform
• Discord - The ROC is always available here: https://discord.gg/rewst
  • Private msp channel
  • the-kewp
• Create a Ticket - E-mail the team at the_roc@rewst.io and someone will be in touch ASAP!